Case managers play a vital role in coordinating care, ensuring smooth transitions from hospital to home, and connecting patients with trusted home health providers. They ensure that each patient receives the right level of care, at the right time, and from the right provider.
When your doctor recommends home health care, it can feel overwhelming to know what comes next. They guide you through the process, explain your options, and coordinate you care plan so you can focus on recovery and independence at home.
If you or a loved one is being referred for home health services, here are a few important questions you can ask your case manager:
1. What types of home health services am I eligible for?
Your doctor’s order may include skilled nursing, physical therapy, occupational therapy, speech therapy, or other clinical services. Ask your case manager to clarify what is covered under your plan and which services you will be provided in your home.
2. Which home health agencies work with my insurance?
Your case manager can help you identify which agencies are in-network with your insurance. You can also request a specific provider if you have a preferred home health agency – such as Visiting Nurse Association of Florida, which accepts most major insurance plans including Medicare.
3. How soon will my home health care begin?
Continuity of care is essential. Your case manager will coordinate with your chosen home health agency to make sure services begin promptly, often within 24 to 48 hours after discharge.
4. What can I expect during the first home visit?
Case managers can explain what typically happens during an initial home health visit, such as an assessment by a nurse or therapist, a review of your medications, and a personalized plan of care tailored to your needs.
5. Who do I contact if I have questions once I am home?
Your case manager can provide you with the contact information for your home health team, so you know exactly who to call for clinical questions, scheduling, or other needs.
At Visiting Nurse Association of Florida, we value the collaboration between case managers, physicians, patients, and families. Together, we make it possible for individuals to recover safely and confidently in the comfort of their own homes.
If you or a loved one need home health care, the VNA of Florida is here to help you get the care and support you need at home.
Contact us today to learn more about our home health services and request care for yourself or a loved one.