VNA of Florida |FAQ

Choosing an at-home care provider is a big step in anyone’s health care journey. We understand firsthand how many questions and concerns can arise when reviewing home care services. For this reason, we have compiled a list of frequently asked questions we encounter when helping individuals set up services with VNA of Florida.

What are the minimum and maximum number of hours I can schedule per visit?

You may schedule a minimum of 1 hour per visit and a maximum of 24-hours per visit.

Are the employees you would send to my home employees of VNA of Florida?

Yes, any staff member we send to your home will be an employee of the VNA of Florida.

Are your employees insured in the event they injure themselves in my home?

Yes, all of our employees are covered under our extensive insurance plan in case of accident or injury.

Does VNA of Florida conduct criminal background checks before hiring employees?

Yes, we conduct local, state and federal background checks for all of our potential new hires.

Who are home health services best for?

Those unable to leave the house.
Those without reliable transportation.
Those who are in town seasonally.
Those who would prefer to receive care at home.

What home health services does VNA of Florida offer?

Skilled Nursing
Speech Therapy
Physical Therapy
Occupational Therapy
Fall Prevention
Joint Replacement Program
Rehabilitation
Wound Care
Post Surgery Care
Chronic Disease Management
Cancer Care
Palliative Care
Alzheimer’s Care
Medication Management
Personal Assistance

VNA of Florida will work with you or your loved one to create a customized plan of care unique to you and your needs.

Does VNA of Florida provide assisted living services?

Yes, the VNA operates three assisited living communities; Grand Oaks of Jensen Beach, Grand Oaks of Palm City, and Grand Oaks of Okeechobee. Our Jensen Beach and Palm City locations provide memory care services.

Here's what makes our Grand Oaks communities a cut above the rest:

You will have a nurse on-site 24/7* - Resident wellbeing is our utmost concern, therefore we believe residents should have access to experienced health professionals on-site around the clock.
You will be accompanied on scheduled medical visits - Our experience in home care indicated that seniors often face difficulties relaying information from physician back to caregiver. For this reason we send a caregiver to accompany every resident to his or her scheduled medical appointments.
You will be eligible for VNA VIP services - Grand Oaks residents gain VIP access for all VNA services. VNA of Florida offers Visiting Physicians, private caregiver services, skilled homecare - nursing, physical, occupational, and speech therapy.
You will be managed by local health experts - We have provided local award-winning in-home care since 1976, and now take great pleasure in owning and operating three assisted living communities.
You will live in the most favorable sized community - Grand Oaks residents enjoy spacious rooms with varying floor plans and amenities and services equal to those of a luxury resort, while maintaining an intimate, home-like atmosphere.
You will be offered an assortment of menu options - Residents are served three chef-prepared meals a day with at least ten menu options to choose from. Our chef makes certain there is something to please each resident's taste.

*Grand Oaks of Okeechobee, nurse available 24/7.

For more information, visit us at www.grandoaks.org.

What forms of payment does VNA of Florida accept?

Visiting Nurse Association of Florida accepts a variety of payment options:

We are a Medicare certified home health agency, and therefore Medicare is the primary form of payment we accept. We also accept Medicare Replacement Plans and some commercial insurance policies, such as HMOs and PPOs.

Our acceptance of a commercial insurance policy is dependent upon the details of the policy itself. We evaluate commercial insurance plans on a case by case basis. Please contact us if you wish to use an insurance policy other than Medicare to pay for services with VNA of Florida. We will be more than happy to go over your policy with you.

Paying out of pocket or using long term care insurance are also options for anyone interested in our Private Care services, or VNA Plus. These services are for anyone who requires extended home care beyond what Medicare or commercial insurance policies cover.

For more information or for questions on policy coverage with VNA of Florida, please call 772-286-1844.